Nonviolent Crisis Intervention (NCI)

Location: Online

Dates: 28th,29th and 30th October, 2025

Fee: 300 euro (accommodation not included)

Nonviolent Crisis Intervention (NCI) training is a program designed to equip individuals with the skills to prevent, de-escalate, and safely respond to challenging behaviors and crisis situations. It emphasizes de-escalation techniques, communication strategies, and understanding the underlying causes of behaviors, while prioritizing the safety and well-being of everyone involved.

Who is the Coach?

My name is John Barnes and I am from Cape-Coast, the Central regional capital and the former capital town of Ghana. I come from a family of five, where I’m the only man among my siblings. At age twenty-two, I was enlisted into the Ghana Police Service and due to my energy, physique, and hard work, I became the youngest bodyguard ever to work at the office of the president (VIP Protection Unit). Between 2002 to 2018, I had the opportunity to be trained both home and abroad (Israel) and also serve in the United Nations as a Peace mission officer in Sudan (Darfur). I was adjudged the best cadet officer during our Anti-Terror Warfare and Security Management training in Israel (IMI Academy of Security & Anti-Terror Training Center). At the rank of a Sergeant in 2018 , I got an offer with better incentives to work as the Chief Security Officer at Kofa Goldfield Limited. In 2023, I decided to further my education by acquiring a degree in Human Resource Management at the Kings University College whiles working. My effectiveness and continuous training at Kofa earned me a lot of recommendations to train workers in other companies in Ghana, Nigeria, Liberia, Togo and La Cote D’Ivoire. I am enthused that over the years, I have been able to quip individuals with the skills to prevent, de-escalate, and safely respond to challenging behaviors and crisis situations.

Schedule

DAY 1

TRAINING COMPONENT	LEARNING INTENT AND OBJECTIVES	TIME NEEDED
Introduction	State the learning expectations and guidelines for the training. Connect the philosophy of the training to the participants’ values and relate the training to their experiences in the workplace	30 minutes
Module 1: Understanding Behavior and Its Risk	Interpret the brain’s response to threat as one of the causes of distress behavior. Identify the level of risk of the behavior and identify preventive strategies to mitigate risk	1 hour
Module 2: The CPI Crisis Development Model	Identify behavior using the CPI Crisis Development Model. Apply staff approaches effective in responding at each behavior level to prevent further escalation.	1.5 hours
LUNCH BREAK		30 minutes
Module 3: Integrated Experience	Explore underlying causes of behavior; recognize the need to maintain consistent, calm behavior in a crisis; and understand how the behavior of one person impacts the behavior of others.	1 hour
Day 1 conclusion and Assessment	Summary of day one topics thought. Practical questions and answers. Quiz	1 hour
	Total time	5.5 hours

DAY 2

TRAINING COMPONENT	LEARNING INTENT AND OBJECTIVES	TIME NEEDED
Module 4: Supportive Communication Skills	Practice communication strategies to positively impact an individual’s behavior and prevent or de-escalate a crisis. Identify how to prepare for a difficult conversation.	1 hour
Module 5: Responding to Defensive Behaviors	Identify stages of defensive behavior using the Verbal Escalation Continuum. Use the appropriate intervention strategies that are most effective at each stage	1.5 hours
Module 6: Safety Interventions	In the moment of Risk Behavior, choose Safety Interventions that are a last resort, reasonable, and proportionate. Identify and apply non-restrictive verbal and environmental interventions to keep self, others, and the person safe when crisis escalates to risk behavior.	1 hour
LUNCH BREAK		30 minutes
Module 7: Post-Crisis	Apply a framework that helps guide staff through the process of establishing Therapeutic Rapport and learning after a crisis. Explore the formal documentation process when a non-restrictive disengagement or a restrictive intervention was used	1 hour
Day 2 conclusion and Assessment	Summary of day two topics thought. Practical questions and answers. Quiz	1 hour
	Total time	6 hours

DAY 3

TRAINING COMPONENT	LEARNING INTENT AND OBJECTIVES	TIME NEEDED
Module 8: Safety Interventions / Disengagement Skills	Describe and demonstrate use of CPI disengagement principles for riskbehavior. Use the Physical Skills Review Framework to convey reasoning for the intervention used as a response to risk presented.	1.5 hours
Module 9: Safety Interventions / Holding Skills	Describe and demonstrate use of CPI holding principles for risk behavior. Use the Physical Skills Review Framework to convey reasoning for the intervention used as a response to risk presented. Describe how to consider the Risks of Restraints and the Opt-Out Sequence when using the CPI holding principles	1 hour
LUNCH BREAK		30 minutes
Module 7: Post-Crisis	Apply a framework that helps guide staff through the process of establishing Therapeutic Rapport and learning after a crisis. Explore the formal documentation process when a non-restrictive disengagement or a restrictive intervention was used	1 hour
Day 3 conclusion and Assessment	Summary of modules 1 to 7. Practical questions and answers. Final test and certification	2 hours
	Total time	6 hours

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28 October – 30 October 2025

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In exchange for being granted the opportunity to participate in The Netherlands Education Group (TNEG) programs, the student, intending to be legally bound, agrees to the following terms and conditions:

ELIGIBILITY AND COMPETENCIES
1. ELIGIBILITY: In order to be eligible to participate in TNEG programs, you must:
a. Have good command of English;
b. Be in good financial standing to pay for the course;
c. Be in good academic standing;
Please note that we do not have any age or geographical limits for the applicants. A person of any age from any country is welcome to apply for the program.
2. REQUIRED COMPETENCIES: In order to participate in TNEG programs, you must demonstrate the following required competencies:
a. Ability to be flexible and adapt to new, unexpected circumstances as they occur. Navigate independently and/or appropriately in a new and /or unfamiliar environment. (Ex: live in a host dorm; use urban/rural public transportation systems).
b. Ability to be responsible for all known personal medical and psychological needs prior to participation in the program.
c. Ability to respect the host culture and its different language, values, customs, and belief systems.
d. Ability to respect people living with you as well as your neighbors, if living in an accommodation provided by TNEG. It is not allowed to make any kind of noise after 10pm, included but not limited to speaking on the phone loudly. If participant makes noise after 10 pm, he or she may be asked to leave the accommodation.

COST AND PAYMENTS

1. REGISTRATION FEE POLICY (*depending on the program):
Option 1
1st instalment: You pay 50% of the course fee. Then we send you a visa invitation from the organization that you use to apply for a visa. 2nd instalment: You pay the remaining 50% of the course fee within 5 business days after receiving a visa.
Option 2
1st instalment: You pay 100% of the course fee. Then we send you the following package of documents:
Visa invitation from the organization
The official visa invitation from the Municipality of Amsterdam confirming the invitation and supporting your visa application process
Proof of payment that can be included in your visa application package to confirm your financial sufficiency
The sponsorship letter from us stating that we are covering all your travel expenses during your stay in the Netherlands. 2nd instalment: No

2. ACCEPTANCE: By submitting an application or registration form online to a TNEG program you are agreeing to enroll in the program for which you applied/registered if you are approved and accepted. Programs may require interviews, written statements, or both, before deciding to accept a student. If the group does not reach its maximum capacity, the course might be canceled, rescheduled, or provided on an individual basis.

3. PROGRAM COST AND BILLING: Upon acceptance into the program, if applicable, the TNEG’s communication manager will send you an invoice for the program cost less the deposit. Full payment is due as stated on the invoice. For specific costs, please refer to the applicable program. 4. STUDENT WITHDRAWAL: In order to withdraw from a program, you must notify the communication manager and/or Program Leader(s) in writing. The participant has the right to cancel his/her participation in the program 30 days prior the starting date. In this case, second installment is not required (if it has not been already paid). If the participant cancels participation in less than 30 days, provided that a visa has been obtained (if necessary) and there are no other good reasons for canceling participation, then the participant must pay the full amount for participation in the program (remaining 50% of the payment, if they have not yet been paid) or reimburse all expenses incurred for the organization of the program. The organization, in negotiation with the participant, will determine which option is most appropriate. 5. REFUND POLICY. If a student cancels registration, there is no refund. Deposit is kept on the student’s account within the organization. If a student can’t join the planned course, the student can join any other one in future and the deposit will be successfully transferred. There is no deadline and student can use deposit anytime in future for any of the courses. Deposit transfer is available only between programs and can’t be moved to another person.

VISAS: You are generally responsible for obtaining proper visas and paying all costs associated with such visas. However, some programs include visa processing, which is coordinated by the Program Leader(s). Obtaining visas may be a lengthy and detailed process involving persistence. Check for specific entry requirements from VFS advisor. To attend our courses which are up to 3 months, you have to apply for a Short-Stay Schengen Visa. Go to VFS Advisor webpage, enter your country and destination. Complete the online application form, print it and sign it: https://consular.mfaservices.nl/schengen-visa/short-stay. Take your documents and print the completed Application Form and go to your local VFS center on the booked date and time. Submit your visa application.

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